08 September 2007

Scratched screens and microphone problems hampers E90 roll-out!

I already blog about the bad build quality of some of the latest Nokia Nseries phones that seem to cripple their businesses and irritate users as well, the stylish Nokia N76 that looks simply terrible after few weeks is the nice xample.

I thought its only a defective product issue, but unfortunately I have wrong and it becoming the main problem with latest Nseries phones, the build quality and used materials are simply terrible.

My brand new black Nokia N76 looks like artefacts after just few weeks, my N95 loosing colour on the corners and around the camera lens protector and I have huge problem with the earpiece that produce extremely ugly background noise, and finally my Nokia 6110 Navigator is scratched all around although I am not using it very often and I guess you’ll agree with me it is completely unacceptable for phones in this price range.

Now it becoming even worse, it seems that even Nokia business line isn’t excepted from the quality related problems, Nokia said a defective component in microphones, coupled with high demand, have hampered the availability of its flagship business phone, the E90 Communicator.

*click to enlarge

In the past, our lovely Finnish company have been known as the high-quality mobile phones maker that is getting bad rap for its quality problems nowadays and I just don’t know what happened to them?!? What is going on? Will this bring down Nokia's market share? What happened to good old days when everyone wanted Nokia 6110 or 6210 and when you might complain about functionality and features but never about quality!? What seems to cause such quality issues?

Yeah I know lot of questions, but I just can’t offer the right answers, hope someone from Nokia will react on this soon or later.

Anyway, speaking of the Nokia E90, Nokia said that defective component in microphones, coupled with high demand, have hampered the availability of its flagship business phone, the E90 Communicator. Background noise during phone calls, which raised customer complaints, was caused by a defective component in the microphone, spokeswoman Theresa Parenteau for Nokia Enterprise Solutions unit told Reuters on Tuesday.

"Although the issue is now rectified it has resulted in more limited availability than originally anticipated in some markets," she said.

When Nokia unveiled the phone in February 2007 it said it would start selling it in the second quarter in selected markets, with volume shipments coming in the July-September quarter.

Customers have also reported scratches on the phone screen caused by some keyboard keys touching the screen. Nokia said it has now added a strengthening layer on the screens and modified the keyboard, so the keys will not touch the screen.